Refund Policy

Maintenance GENIUS™

Effective 13 July 2026 · Last updated 16 September 2026

This policy governs the purchase, refund and renewal of Maintenance GENIUS PRO licences sold on maintenancegenius.ca by 1001Web™ (“1001Web”, “we”), located in Montréal (Anjou borough), Québec, Canada. All prices are in Canadian dollars (CAD) and are before applicable taxes (GST and QST).

1. 30-day money-back guarantee

We offer a 30-day money-back guarantee, with no justification required, on your first purchase of a PRO licence.

  • The request must be made within 30 calendar days of the initial purchase date, by email to [email protected] or through your client area.
  • The refund covers the full amount paid, taxes included, to the original payment method, processed within 5 to 10 business days.
  • Upon refund, the licence is revoked: access to automatic updates, support and PRO features ends, and the product must be uninstalled.
Important: this is a digital product with immediate download. By completing the purchase, you request that access be provided to you without delay. The 30-day guarantee is a voluntary commercial commitment by 1001Web, in addition to your statutory rights.

2. General refund policy

  • Before 30 days: full refund under the guarantee above.
  • After 30 days: no refund is granted on the initial purchase, except where required by law or for an uncorrected product defect that renders it unusable (see section 5).
  • Renewals: see section 4.

Limits and abuse

We reserve the right to refuse a refund in cases of abuse of the guarantee (repeated refunds, resale, licence sharing, activation circumvention) or breach of the terms of use.

3. Discounts, promotions and coupons

  • Discounts and launch offers are time-limited and may be changed or withdrawn at any time, without retroactive effect on purchases already completed.
  • Promo codes are not combinable with each other, unless otherwise stated, and apply only to new purchases (not retroactive).
  • In the event of a refund, the amount refunded corresponds to the amount actually paid (after the discount or coupon), taxes included — not the regular price.
  • The loyalty renewal rate (see section 4) is not a coupon: it applies automatically as long as the subscription remains active without interruption.

4. Automatic subscription renewal

Maintenance GENIUS PRO is an annual auto-renewing subscription. There is no “lifetime” licence.

  • Cycle: your licence renews automatically each year on the anniversary date of the purchase, to ensure continuity of updates, security and support.
  • Notice: we send you a reminder email 30 days before each renewal, stating the date and the amount that will be charged.
  • Loyalty rate: the renewal benefits from the frozen loyalty rate (your initial price is maintained), applicable as long as the subscription remains active without interruption.
  • Cancellation: you may cancel at any time, free of charge, from your client area (client.1001web.ca) or by email. Cancellation ends future charges; your licence remains active until the end of the period already paid.
  • Refund of a renewal: a renewal amount already charged may be refunded if requested within 14 days of the charge and the new period has not been substantially used.
  • Price change: any change to the renewal rate is communicated to you before the charge concerned; you may then cancel before it applies.

5. Defective product

If the product has a defect that renders it unusable and we are unable to correct it within a reasonable time after you report it to us, you may request a refund even beyond 30 days. Write to us at [email protected] with the details.

6. How to request a refund

  • By email: [email protected] (subject: “Refund” + your domain name)
  • Or through your client area: client.1001web.ca
  • Provide your purchase email, your licence key and the reason (optional for the 30-day guarantee).

Disputes and chargebacks

Before opening a dispute or chargeback with your financial institution or PayPal, contact us: almost all situations are resolved quickly with a direct refund. A chargeback opened without contacting us may result in the immediate suspension of the licence while the matter is resolved.

7. Payment, taxes and currency

Accepted payment methods: credit cards (via Stripe) and PayPal. No additional fee is charged to the customer for using either.

Prices are in CAD. Applicable taxes (GST 5% and QST 9.975% for Québec customers, GST/HST by province for the rest of Canada) are added at the time of payment and included in any full refund.

8. Contact us

1001Web™
7760 Rue Jarry E, Anjou, Montréal (Québec) H1J 1Z5, Canada
Email: [email protected]

This policy forms an integral part of the terms of sale of maintenancegenius.ca. Where this policy conflicts with a mandatory provision of the Consumer Protection Act (Québec), the provision most favourable to the consumer applies.